FAQs

Questions about VOKE

ARE YOUR PRODUCTS 100% VEGAN?

Yes! As a PETA-certified brand, we only sell products that are 100% vegan. That means no fur, no leather, no wool, and no silk anywhere in our products.

HOW DO YOU SELECT THE BRANDS YOU SELL?

We hold our brands to a trio of standards on animal ethics, sustainability, and quality. Learn about our standards here.

WHAT LEATHER ALTERNATIVES DO YOU USE?

The brands we carry use three categories of animal-free leather textiles: plastic- and resin-based, silicone-based, and plant-based (our favorite!). Learn more here.

DO ANY OF YOUR PRODUCTS CONTAIN PVC?

No. Because of its negative environmental impact, we don't carry products with PVC. Some of the brands we carry do have products that contain PVC, but we only carry their PVC-free products.

WHAT KINDS OF CHARITIES DO YOU GIVE BACK TO?

We donate 10% of our profits to 501(c)3 animal welfare organizations. This can include animal sanctuaries and rescues, research organizations, advocacy groups, and more (see here). E-mail us at support@shopvoke.com with suggestions!

WILL YOU BE ADDING MORE PRODUCTS, CATEGORIES, AND BRANDS?

Absolutely. And if there's anything you'd like to see, reach out to us at support@shopvoke.com.

IS VOKE HIRING?

Not yet! We're still new and very small. But if you're interested, definitely reach out, we'd love to hear from you.

Questions about animal-free fashion

WHAT'S SO BAD ABOUT LEATHER ANYWAY?

Good question! Lots of people know how terrible the fur industry is, but the leather industry is often incorrectly assumed to simply be a byproduct of the meat industry. You can learn more here about why we think the leather industry is problematic.

IS POLYURETHANE (PU) DIFFERENT THAN POLYVINYLCHLORIDE (PVC)?

Yes! While both materials are plastic- / resin-based, PU is not produced with the same toxic chemicals used in the production of PVC. It's considerably more environmentally friendly. Learn more here.

WHAT NEW MATERIALS ARE EMERGING IN VEGAN FASHION?

From grapes, to mushrooms, to kombucha, to apples and pineapples, the latest innovations have largely centered around creating leather out of plants. These are materials that use waste rather than create waste and we're confident that this is the future of leather. Learn more about plant-based leather here, and shop our plant-based leather collection here.

Questions about an order

WHEN WILL MY ORDER ARRIVE?

All products are shipped via USPS and should arrive 5-7 business days after your order is placed unless otherwise noted. Once your shipment has gone out, you'll receive tracking information. Read more about our shipping policies here.

IS SHIPPING FREE?

If your total order is $150 or over, VOKE will cover the cost of shipping. If it's below $150, we charge a flat rate of $9.99.

WHAT IS YOUR RETURN POLICY?

All items in their original condition can be returned for free. Your order will include a pre-paid return shipping label to make the process seamless. Learn more about our return policy here.

WHY DON'T YOU SHIP OUTSIDE OF THE US?

This is definitely on our radar. But right now, because we are pretty small, the cost to ship internationally is high. We don't like the idea of passing these high costs along to our customers, so we're on the search for a better option. Stay tuned!

WHAT DO I DO IF MY ORDER ARRIVES DAMAGED?

If your item is damaged please reach out to us as support@shopvoke.com. We take great pride in the condition of the products we sell, so we will do our best to quickly and seamlessly remedy the situation.

WHAT DO I DO IF I WANT SOMETHING THAT IS OUT OF STOCK?

Join the waitlist! It's likely we'll be getting it back in a few weeks, but it's always good to let us know you're interested so we can do our best to track it down quickly for you.

Questions about partnerships

BRAND PARTNERSHIPS

We love hearing from brands who share our values! Reach out to us at support@shopvoke.com, telling us a little about who you are and why you think your brand would be a good fit.

MEDIA PARTNERSHIPS

If you're interested in featuring VOKE, we'd be happy to hear from you. Reach out to us at support@shopvoke.com.